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Return & Refund Policy

 

Welcome to Gulf Prime Basket. We strive to ensure customer satisfaction with every purchase, our return and refund policy conditions outlined below.

1. Return Eligibility

You may request a return or refund if:

  • The product received is damaged or defective.

  • The wrong item was delivered.

  • The product has significant manufacturing defects.

  • The item received does not match the product description.

To be eligible for a return, the item must:

  • Be unused and in its original condition.

  • Include all original packaging, accessories, manuals, and tags.

  • Be reported within 3 days of receiving the order.

2. Non-Returnable Items

The following items cannot be returned or refunded unless they arrive damaged or defective:

  • Personal care products

  • Beauty and cosmetic items

  • Undergarments

  • Perishable goods

  • Customized or personalized products

  • Products damaged due to misuse or improper handling by the customer

3. Return Request Process

To request a return:

  1. Contact our support team at support@gulfprimebasket.com.

  2. Include your order number and clear photos/videos showing the issue.

  3. Our team will review your request and respond within 2–5 business days.

  4. If approved, return instructions will be provided.

Returns sent without prior approval may not be accepted.

4. Refund Policy

Once the returned item is received and inspected:

  • Approved refunds will be processed to the original payment method.

  • Refund processing may take 7–14 business days, depending on your payment provider.

  • Shipping charges are generally non-refundable unless the return is due to our error or a defective product.

5. Damaged or Incorrect Products

If you receive a damaged, defective, or incorrect product:

  • Contact us within 48 hours of delivery.

  • Provide photos or videos as proof.

  • We will work with our supplier to arrange a replacement or refund where applicable.

6. Order Cancellation

Orders may be canceled before they are processed or shipped.

Once an order has been shipped, cancellation requests cannot be guaranteed and will be handled according to our return policy.

7. Return Shipping Costs

  • If the return is due to a supplier error, damaged item, or incorrect product, return shipping costs may be covered.

  • For customer-initiated returns, return shipping fees may be the responsibility of the customer.

8. Contact Us

For any questions regarding returns or refunds, please contact:

Gulf Prime Basket
Email: support@gulfprimebasket.com
Website: gulfprimebasket.com

We are committed to providing a fair and transparent shopping experience for all customers.